Numo Financial Inc.
Last Updated: March 27, 2026
Our website address is: https://numofinancial.com.
1. Introduction
Numo Financial Inc. (“Numo Financial”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us.
This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy applies to all personal information collected through our website, services, and client interactions.
2. What is Personal Information
Personal information means any information about an identifiable individual, including but not limited to:
- Name, address, phone number, and email
- Date of birth and identification documents
- Financial information (income, assets, liabilities)
- Insurance and investment information
- Employment and business details
3. Information We Collect
We collect personal information necessary to provide financial planning, insurance, and advisory services.
a) Personal Identification Information
- Name, address, phone number, and email
- Date of birth and government-issued identification
b) Financial and Advisory Information
- Income, assets, liabilities, and net worth
- Employment and business information
- Insurance coverage, needs, and history
- Investment objectives and risk tolerance
- Financial goals and planning information
c) Application and Transaction Information
- Information required to complete insurance or investment applications
- Beneficiary details
- Policy and account information
d) Website and Technical Data
- IP address and browser type
- Pages visited and interaction data
- Cookies and tracking technologies
4. How We Use Your Information
We use your personal information to:
- Provide financial planning, insurance, and investment advisory services
- Assess your financial situation and recommend appropriate products
- Process applications with insurance carriers and financial institutions
- Maintain client records and ongoing service relationships
- Communicate regarding your policies, accounts, and updates
- Meet legal, regulatory, and compliance requirements
- Improve our services and internal systems
- Send relevant communications, including service updates and marketing, where consent has been provided
5. Mobile Information & SMS Communication
We may collect your mobile phone number when you voluntarily provide it through our website forms, chat widget, or other direct interactions.
By providing your mobile number, you consent to receive SMS communications from Numo Financial Inc. These messages may include responses to inquiries, appointment confirmations, reminders, and occasional updates related to our services.
Message frequency may vary depending on your interaction with our business. Message and data rates may apply based on your mobile carrier.
You can opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.
We do not sell, rent, or share your personal information, including your mobile number, with third parties for marketing or promotional purposes.
Your information is used solely to communicate with you regarding your inquiry, services, or relationship with our business.
6. Consent
By providing your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.
Consent may be express or implied, depending on the nature of the information and the services being provided.
You may withdraw your consent at any time, subject to legal and contractual restrictions. Withdrawal of consent may impact our ability to provide financial advice, process applications, or maintain services.
7. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties.
We may disclose your information to:
- Insurance companies and underwriting providers
- Investment firms, fund companies, and custodians
- Financial institutions and product providers
- Regulatory bodies, auditors, and compliance organizations
- Third-party service providers (such as CRM platforms, communication tools, and data storage providers)
- Legal authorities where required by law
Some of these providers may store or process data outside of Canada. In such cases, your information may be subject to the laws of those jurisdictions.
All third parties are required to protect your information and use it only for the purposes intended.
8. Data Storage and Security
We take reasonable administrative, technical, and physical measures to protect your personal information, including:
- Secure systems and restricted access
- Encryption and password protection
- Staff training and confidentiality agreements
While we take security seriously, no system is completely secure.
9. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.
As a financial services firm, we may be required to retain certain records for several years in accordance with industry regulations.
When personal information is no longer required, it is securely destroyed or anonymized.
10. Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Withdraw consent for certain uses
- Request deletion where applicable
Requests can be submitted using the contact information below.
11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve user experience
Analyze website traffic
Support marketing efforts
You can adjust your browser settings to refuse cookies.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Compliance with Canadian Privacy Laws
Numo Financial Inc. complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We are committed to maintaining the accuracy, confidentiality, and security of personal information and ensuring transparency in how it is handled.
15. Contact Information
If you have questions about this Privacy Policy or wish to access, update, or correct your personal information, please contact our Privacy Officer:
Numo Financial Inc.
2029 -1111 West Georgia St., Vancouver BC, V6E 4G2
Email: info@numofinancial.com